Direct the Rider

Find the bright spots

  • ask the question, "what's working?"
  • Don't assume big problems have big solutions. (Bobby and greeting at the door; Children in Vietnam and cooking the various foods together)
  • Be aware of the positive-negative asymmetry (it's a 62/38 split negative to positive emotion words in the english language)
    • consider how much time you spend solving problems vs. time spent scaling successes

Script the Critical Moves

  • having too many options to choose from tires the Rider.
  • when you observe "resistance", look for:
    • sources of ambiguity
    • too many choices
  • instead of head-butting against this "resistance":
    • find out what IS working; see if that's a "bright spot" to be scaled-up.
    • see if there's a short list of directions/principles/directives that can focus choices.


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