Problem Solving

Triage Guidelines:

• stay emotionally detatched
• the different types of people
  • primary source of resources
  • specific technical expertise
• key data you should have
  • a timeline
  • detailed description of symptoms
  • baseline/normal behavior (in terms of what metrics/data is watched); "what do you see that tells you all is normal?" (logs they looks at, tool output"
• common tools
• value-add: are there things that they could be doing that would give them more insight? E.g. Specific kind of logging? Additional monitoring tools or instrumentation?